Terms & Conditions

Effective Date: 28/04/2022

Welcome to SujenWebs Ltd. (“we,” “us,” or “our”). By accessing or using www.sujenwebs.com (the “Site”), you agree to comply with these Terms. If you disagree, discontinue use immediately.

1. Eligibility & Acceptance

1.1 Age Requirement: You must be at least 13 years old to use the Site. Users under 18 require parental/guardian consent.
1.2 Legal Capacity: By placing orders, you confirm you have the legal authority to enter binding contracts.
1.3 Accuracy: Provide truthful, current information (e.g., name, email, address).

2. Account Registration

2.1 Account Creation: Optional but required for order tracking, wish lists, and faster checkout.
2.2 Security: You are responsible for safeguarding your password and account activity. Notify us immediately of unauthorized access.
2.3 Termination: We reserve the right to suspend/terminate accounts for fraud, abuse, or violations of these Terms.

3. Products & Pricing

3.1 Product Descriptions:

  • We strive for accuracy but do not guarantee colors, sizes, or designs will match screens.
  • Products may vary slightly due to handmade or artisanal processes.
    3.2 Pricing:
  • Prices are listed in Euro and exclude taxes/shipping unless stated.
  • We reserve the right to correct pricing errors, even after order confirmation.
    3.3 Stock Limitations: Items are subject to availability. We may cancel orders due to stock shortages.

4. Orders & Payments

4.1 Order Process:

  • Adding items to your cart does not reserve stock. Orders are confirmed only after payment.
  • You will receive an order confirmation email; notify us within 24 hours for corrections.
    4.2 Payment Methods:
  • Accepted: Credit/debit cards (via Stripe), PayPal, and other methods listed at checkout.
  • We do not store payment details. Transactions are processed securely by third-party gateways.
    4.3 Order Cancellation:
  • We may cancel orders for suspected fraud, pricing errors, or violations of these Terms.

5. Shipping & Delivery

5.1 Shipping Timelines:

  • Orders ship within 3–5 business days (excludes pre-orders/custom items).
  • Delivery times vary by location. Tracking information will be provided.
    5.2 International Orders:
  • Customs fees, taxes, or import duties are the customer’s responsibility.
    5.3 Risk of Loss: Ownership transfers to you upon delivery. We are not liable for loss/damage during transit.

6. Returns, Refunds & Exchanges

6.1 Policy: Governed by our Refund & Returns Policy.
6.2 Conditions:

  • Items must be unused, in original packaging, with tags intact.
  • Proof of purchase (order number) is required.
    6.3 Process:
  • Email [email protected] to initiate a return. Return shipping costs are your responsibility unless the item is defective.

7. Intellectual Property

7.1 Ownership:

  • All Site content (logos, text, designs, graphics) is owned by SujenWebs or licensed partners.
  • Game-inspired designs are original or licensed; we do not claim ownership of third-party IP (e.g., Nintendo, Sony).
    7.2 License:
  • You may use the Site for personal, non-commercial purposes only.
    7.3 Prohibited:
  • Reverse engineer, copy, or resell designs without written permission.
  • Use automated tools (bots, scrapers) to extract content.
    7.4 DMCA Compliance:
  • Report copyright infringement to [email protected] with:
    • Proof of ownership.
    • Description of infringing material.

8. User-Generated Content

8.1 Submissions:

  • Reviews, comments, or social media posts (“Content”) must:
    • Be lawful and non-defamatory.
    • Not infringe third-party rights (privacy, IP, etc.).
      8.2 License: By posting Content, you grant SujenWebs a non-exclusive, royalty-free license to use, modify, or display it.
      8.3 Removal: We may remove Content at our discretion.

9. Prohibited Conduct

You agree not to:
9.1 Abuse Systems: Hack, spam, or disrupt Site functionality.
9.2 Fraud: Use stolen payment methods or impersonate others.
9.3 Unlawful Activity: Post harmful, discriminatory, or illegal content.

10. Disclaimers

10.1 As-Is Basis: The Site and products are provided “as is.” We disclaim warranties for:

  • Uninterrupted or error-free service.
  • Accuracy of product descriptions or third-party content.
    10.2 Third-Party Services: We are not liable for:
  • Payment processor errors (e.g., Stripe/PayPal).
  • Shipping carrier delays or losses (e.g., FedEx, DHL).

11. Limitation of Liability

11.1 Indirect Damages: We are not liable for:

  • Lost profits, data, or reputation.
  • Incidental or punitive damages.
    11.2 Total Liability: Limited to the amount paid for the product(s) in question.

12. Indemnification

You agree to indemnify SujenWebs against claims arising from:

  • Breach of these Terms.
  • Misuse of the Site or products.
  • Violation of third-party rights.

13. Governing Law & Disputes

13.1 Jurisdiction: Governed by laws of USA
13.2 Dispute Resolution:

  • Informal negotiation (30 days) before pursuing legal action.
  • Claims must be filed in courts of Chicago.
    13.3 Class Action Waiver: Claims must proceed individually, not as class actions.

14. Changes to Terms

14.1 Updates: Revised Terms will be posted here. Continued use = acceptance.
14.2 Material Changes: Significant updates (e.g., pricing, returns) will be notified via email.

15. Promotions & Campaigns

15.1 Retro Revival Campaign:

  • Discount codes (e.g., OLDISGOLD) are non-transferable and expire on [date].
  • Limited to one use per customer unless stated otherwise.
    15.2 Contests: Governed by separate rules posted at time of entry.

16. Force Majeure

We are not liable for delays/cancellations due to:

  • Natural disasters.
  • Supplier shortages.
  • Cyberattacks or technical failures.

17. Severability

If a clause is deemed unenforceable, the rest remain valid.

18. Contact Information

Email: [email protected]
Address: 220 S State St # 412, Chicago, IL 60604, United States
Phone: +13125096995

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