Last Updated: 28/04/2022
Welcome to SujenWebs Ltd ! We want every purchase to feel like a legendary loot drop. If something’s not quite right, we’ll fix it—no grinding required.
1. Eligibility for Returns & Refunds
1.1 Time Frame
- 15-Day Quest Window: Request a return within 15 days of delivery. After 15 days, items are final sale.
1.2 Condition Requirements
Items must be:
- Unused, Unwashed, and Unworn: No stains, scratches, or damage.
- In Original Packaging: Tags, polybags, or protective sleeves intact (e.g., posters in original tubes).
- Proof of Purchase: Include your order number or receipt.
1.3 Non-Returnable Items
- Final Sale Items: Marked “Non-Returnable” (e.g., Retro Revival collection with code OLDISGOLD).
- Custom/Personalized Orders: Mugs/posters with custom quotes, names, or designs.
- Gift Cards & Digital Downloads.
2. How to Return an Item
2.1 Step-by-Step Process
- Contact Support: Email [email protected] within 30 days. Include:
- Order number.
- Photos of the item and packaging.
- Reason for return.
- Wait for Approval:
- We’ll email a Return Authorization (RA) number within 2 business days.
- Do not ship without an RA number—returns will be denied!
- Ship the Item:
- Securely package the item in its original packaging.
- Ship to:
220 S State St # 412, Chicago, IL 60604, United States - Return Shipping Costs: Paid by you unless the item is defective (we’ll email a prepaid label).
- Track Your Return: Use a tracked shipping method. We’re not responsible for lost returns.
3. Refund Process
3.1 Refund Timeline
- Processing: 3–5 business days after we receive and inspect the item.
- Issuing: Refunds go to your original payment method (e.g., credit card, PayPal).
- Bank delays may add 5–10 business days.
3.2 Partial Refunds
Issued if:
- Item shows wear, damage, or missing parts.
- Original packaging/tags are missing.
4. Exchanges
4.1 Defective/Damaged Items
- Report Within 7 Days: Email [email protected] with photos.
- Resolution: Free replacement or refund. We’ll cover return shipping.
4.2 Size/Design Exchanges
- Process: Return the original item and place a new order.
- Stock Dependency: Exchanges depend on availability (no guarantees).
5. International Returns
5.1 Shipping Costs
- You pay return shipping unless the item is defective.
5.2 Customs & Duties
- Non-Refundable: Fees paid during delivery are your responsibility.
5.3 Processing Time
- 3–6 Weeks: Due to customs and longer transit times.
6. Warranty
- 90-Day Craftsmanship Warranty: Covers defects in materials/workmanship.
- How to Claim: Email [email protected] with order details and photos.
7. Late/Missing Refunds
- Check Your Payment Account: Allow 10 business days for processing.
- Contact Your Bank/PayPal: Inquire about pending transactions.
- Still Missing? Email us at [email protected].
8. Sale/Clearance Items
- Final Sale: No returns, refunds, or exchanges unless defective.
9. Gift Returns
- Store Credit Only: Provide the order number for verification.
10. Contact Us
- Email: [email protected]
- Hours: Mon–Fri, 9 AM – 5 PM (GMT-5)
- Phone: +13125096995
- Address: 220 S State St # 412, Chicago, IL 60604, United States