Refund and Returns Policy

Last Updated: 28/04/2022

Welcome to SujenWebs Ltd ! We want every purchase to feel like a legendary loot drop. If something’s not quite right, we’ll fix it—no grinding required.

1. Eligibility for Returns & Refunds

1.1 Time Frame

• 15-Day Quest Window: Request a return within 15 days of delivery. After 15 days, items are final sale.

1.2 Condition Requirements

Items must be:

• Unused, Unwashed, and Unworn: No stains, scratches, or damage.
• In Original Packaging: Tags, polybags, or protective sleeves intact (e.g., posters in original tubes).
• Proof of Purchase: Include your order number or receipt.

1.3 Non-Returnable Items

• Final Sale Items: Marked “Non-Returnable” (e.g., Retro Revival collection with code OLDISGOLD).
• Custom/Personalized Orders: Mugs/posters with custom quotes, names, or designs.
• Gift Cards & Digital Downloads.

2. How to Return an Item

2.1 Step-by-Step Process

1. Contact Support: Email [email protected] within 30 days. Include:
   • Order number.
   • Photos of the item and packaging.
   • Reason for return.
2. Wait for Approval:
   • We’ll email a Return Authorization (RA) number within 2 business days.
   • Do not ship without an RA number—returns will be denied!
3. Ship the Item:
   • Securely package the item in its original packaging.
   • Ship to:
     220 S State St # 412, Chicago, IL 60604, United States
   • Return Shipping Costs: Paid by you unless the item is defective (we’ll email a prepaid label).
4. Track Your Return: Use a tracked shipping method. We’re not responsible for lost returns.

3. Refund Process

3.1 Refund Timeline

• Processing: 3–5 business days after we receive and inspect the item.
• Issuing: Refunds go to your original payment method (e.g., credit card, PayPal).
  • Bank delays may add 5–10 business days.

3.2 Partial Refunds

Issued if:

• Item shows wear, damage, or missing parts.
• Original packaging/tags are missing.

4. Exchanges

4.1 Defective/Damaged Items

• Report Within 7 Days: Email [email protected] with photos.
• Resolution: Free replacement or refund. We’ll cover return shipping.

4.2 Size/Design Exchanges

• Process: Return the original item and place a new order.
• Stock Dependency: Exchanges depend on availability (no guarantees).

5. International Returns

5.1 Shipping Costs

• You pay return shipping unless the item is defective.

5.2 Customs & Duties

• Non-Refundable: Fees paid during delivery are your responsibility.

5.3 Processing Time

• 3–6 Weeks: Due to customs and longer transit times.

6. Warranty

• 90-Day Craftsmanship Warranty: Covers defects in materials/workmanship.
• How to Claim: Email [email protected] with order details and photos.

7. Late/Missing Refunds

1. Check Your Payment Account: Allow 10 business days for processing.
2. Contact Your Bank/PayPal: Inquire about pending transactions.
3. Still Missing? Email us at [email protected].

8. Sale/Clearance Items

• Final Sale: No returns, refunds, or exchanges unless defective.

9. Gift Returns

• Store Credit Only: Provide the order number for verification.

10. Contact Us

• Email: [email protected]
• Hours: Mon–Fri, 9 AM – 5 PM (GMT-5)
• Phone: +13125096995
• Address: 220 S State St # 412, Chicago, IL 60604, United States