Your gaming merch quest, answered!
Shipping & Delivery
Q: How long does shipping take?
A:
- Processing Time: Orders ship in 1–3 business days (excluding weekends/holidays).
- Delivery Times:
- Domestic (US): 3–7 business days via USPS/UPS.
- International: 7–21 business days (tracking provided). Delays may occur due to customs.
- Expedited Shipping: Need it faster? Choose Priority Shipping at checkout for 2–5 business days (additional cost).
Q: Do you ship worldwide?
A: Yes! We ship to most countries. However:
- Customs/Duties: These are your responsibility. Check your local laws for fees.
- Restricted Countries: Some regions (e.g., embargoed areas) are excluded. Email us to confirm.
Q: Can I track my order?
A: Absolutely! You’ll receive a tracking link via email once your order ships.
- Lost Packages? Contact your local carrier first. If unresolved, email [email protected] with your order number.
Q: What if my address is wrong?
A: Email us within 6 hours of ordering. Once shipped, we can’t redirect packages.
Orders & Payments
Q: What payment methods do you accept?
A:
- Credit/Debit Cards (Visa, Mastercard, Amex) via Stripe.
- PayPal, Apple Pay, and Google Pay.
- Cryptocurrency? Not yet—stay tuned for future updates!
Q: Is my payment secure?
A: 100%. We use SSL encryption and never store card details. Payments are processed through PCI-DSS compliant gateways (Stripe/PayPal).
Q: My payment failed. What now?
A: Common fixes:
- Update your card/PayPal balance.
- Disable ad blockers/VPNs.
- Contact your bank for authorization.
Still stuck? Email [email protected].
Q: How do I use a discount code (like OLDISGOLD)?
A:
- Enter the code at checkout (case-sensitive!).
- Click “Apply.”
- If valid, the discount will reflect instantly.
Note: Codes can’t be combined and expire after their campaign ends.
Returns & Refunds
Q: Can I return something if I don’t love it?
A: Yes! Returns are accepted within 30 days if:
- Items are unused, unwashed, and in original packaging.
- Proof of purchase (order number) is provided.
Exclusions: Final sale/custom items (see Refund Policy for details).
Q: What if my item arrives damaged?
A: Email [email protected] within 7 days with:
- Photos of the damaged item + packaging.
- Your order number.
We’ll ship a free replacement or refund you—no grinding required!
Q: How long do refunds take?
A:
- Processing: 3–5 business days after we receive your return.
- Bank Timing: Allow 5–10 business days for the refund to reflect in your account.
Products
Q: Are your mugs microwave/dishwasher-safe?
A: Yes! All mugs are made of ceramic with heat-resistant, scratch-proof prints. Hand-washing is recommended for long-term vibrancy.
Q: What materials are used for posters?
A: Choose between:
- Matte Paper: Anti-glare, museum-quality finish.
- Glossy Paper: Vibrant colors with a slight shine.
Both use archival inks guaranteed against fading for 5+ years.
Q: Are your designs officially licensed?
A: We collaborate with indie artists and secure licenses where possible. However:
- Fan Art: Some designs are inspired by games but not officially licensed (e.g., Zelda).
- Original Art: Unique designs (e.g., pixel hearts, potions) are 100% SujenWebs-owned.
Q: Can I request a custom design?
A: Pitch your idea to [email protected]! If it fits our style, we’ll quote a price and timeline.
Account & Support
Q: Do I need an account to order?
A: Nope! Check out as a guest. Accounts let you:
- Track orders.
- Save wishlists.
- Earn loyalty points (coming soon!).
Q: How do I reset my password?
A:
- Click “Forgot Password?” on the login page.
- Enter your email.
- Follow the reset link in your inbox.
How fast do you reply to emails?
A: We aim to respond within 24 hours (Mon–Fri, 9 AM–5 PM (GMT-5)). Weekends may take 48 hours.
Campaigns & Community
Q: What’s the Retro Revival campaign?
A: A limited-time event celebrating retro gaming! Enjoy:
- 20% off classic-themed mugs, posters, and keychains
- A chance to win free merch by sharing retro setups on Instagram (tag #SujenRetro).
Ends on [Insert Date]—don’t let Bowser steal your discount!
Q: Do you offer wholesale or bulk orders?
A: Yes! Email [email protected] with:
- Your business details.
- Quantity/design requirements.
- We’ll send a custom quote within 2 business days.
Q: Can I collaborate or join your team?
A: We’re always open to collabs! Pitch to:
- Artists: Submit portfolios to [email protected].
- Influencers: Email [email protected] with your audience stats.
- Careers: Check our Jobs page for openings.
Sustainability
Q: Are your products eco-friendly?
A: We’re committed to sustainability:
- Packaging: 100% recyclable mailers + biodegradable bubble wrap.
- Materials: Soy-based inks, ethically sourced ceramics.
- Carbon Offsets: 1% of profits fund reforestation projects.
Still have questions?
“Game Over” isn’t in our vocabulary. Email [email protected] or DM us @SujenWebs —we’ll respawn your answer! 🕹️
